Dear customers,
we would like to introduce the new features and adjustments we have been working on over the past few months. Below you will find an overview of the main new features:

New look of the web application

We improved the design of the web application – we adjusted the colors and font for better readability and a more modern look. At the same time, we enlarged the windows when creating and editing records so that working in the application is more comfortable.

Attachments for a customer

You can now add attachments to individual customers as well! In the customer detail you will now find a new “Attachments” section in the left panel, where you can add any files, just as you can with jobs or site visits.

Attachment options:

• Attachments can be added as early as when creating a new customer
• In the mobile app, you can view the attachments directly in the customer detail

Limitation: If technicians have limited data visibility, the attachments will not be available

Creating customers by a technician

Administrators can now allow technicians to create new customers – similar to jobs, site visits, and events.

How does it work?

• The option can be enabled for each technician individually in the settings
• The technician will then see a button in the mobile app to create a new customer

Limitation: If technicians have limited data visibility, this feature will not be available

For detailed information, watch the following video:

We value your trust and are constantly working to improve our system so that it best suits your needs. Below you can take a look at what new things we are preparing for you this year!

Here’s what you can look forward to this year!

If you have any questions or comments, do not hesitate to contact us through customer support.

Best regards,
The mWork365 team